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Return, Refund and Cancellation Policy

Return, Refund, and Cancellation Policy at Sadah Wellness Online Store

At Sadah Wellness, customer satisfaction is our top priority. We strive to ensure that you have a seamless shopping experience. However, if for any reason you are not satisfied with your purchase, please review our return, refund, and cancellation policies outlined below.

 

Return Policy

We accept returns under the following conditions:

  1. Eligibility for Returns:

    • Products must be returned in their original packaging, unused, and undamaged.

    • Returns must be initiated within 48 hours of receiving the products

    • Items purchased during sale periods or with promotional offers are not eligible for return.

  2. How to Initiate a Return:

    • Please email us at support@sadahwellness.com with your order details, reason for the return, and photographs of the product (if applicable).

    • Once your return request is approved, we will provide instructions for shipping the product back to us.

  3. Return Shipping:

    • Customers are responsible for return shipping charges unless the product received is defective or incorrect.

    • We recommend using a trackable shipping service to ensure safe delivery of the returned product.

 

Refund Policy

Refunds will be issued under the following conditions:

  1. Eligibility for Refunds:

    • Refunds are processed only for products that are damaged, defective, or incorrect.

    • Refunds are not provided for returns based on personal preferences or allergies.

  2. Refund Process:

    • Once the returned product is received and inspected, a confirmation email will be sent to you.

    • Refunds will be processed within 7-10 business days and credited to the original payment method.

  3. Refund Exceptions:

    • Products not returned in their original condition or missing accessories will not be eligible for a full refund.

 

Cancellation Policy

  1. Order Cancellations:

    • Orders can be cancelled within 24 hours of placement, provided they have not been shipped.

    • To cancel an order, contact us at support@sadahwellness.com with your order details.

  2. Refund for Cancellations:

    • For prepaid orders, refunds for cancellations will be initiated within 3-5 business days of approval.

 

Non-Returnable Items

 

For hygiene and safety reasons, the following products are non-returnable:

  • Opened or used products.

  • Products without original packaging.

  • Items purchased during promotions or sales.

 

Contact Us

 

If you have any questions about our policies or need further assistance, feel free to reach out to our support team:

 

Thank you for choosing Sadah Wellness. Your trust in us is what motivates us to deliver the best products and services!

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